Privacy Policy
This Privacy describes how TraviaBag® ( "site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase on traviabag.com (the "Site"), or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources over the past 12 months, as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information You Provide Directly
Information you provide to us through our Services may include:
Basic contact details, such as your name, address, phone number, and email address.
Order information, including billing address, shipping address, payment confirmation, email address, and phone number.
Account information, such as your username, password, and security questions.
Purchase information, including items viewed, added to cart, or added to wish list.
Customer support information, such as details you include in communications with us (e.g., when sending a message through the Services).
Some features of the Services may require you to provide certain personal information. You may choose not to provide this information, but doing so may limit your ability to use certain features.
Information We Collect via Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access and use our Site and account, including device information, browser details, network connection data, IP address, and other information about your interaction with the Services.
Information Obtained from Third Parties
We may also obtain information about you from third parties, such as vendors and service providers who collect data on our behalf, including:
Companies that support our Site and Services, like Shopify.
Payment processors, who collect payment details (e.g., bank account, credit or debit card, billing address) to process your payment and fulfill orders.
When you visit our Site, interact with our emails, or engage with our ads, we or third-party partners may collect information using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, nor for their privacy or security practices. See the Third-Party Sites and Links section below for more details.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to deliver the Services under our contract with you, including processing payments, fulfilling orders, sending account and transaction notifications, maintaining your account, managing shipping and returns, and allowing you to post reviews.
Marketing and Advertising. We use your information for marketing purposes, such as sending promotional emails, texts, or mail, and showing ads. This may involve tailoring ads on our Site or on other platforms using your personal data.
Security and Fraud Prevention. We use your data to detect, investigate, and act against fraudulent or malicious activity. If you register for an account, youre responsible for keeping your credentials secure. If you suspect unauthorized access, contact us immediately.
Customer Support and Communication. We use your information to provide support and improve our Services. This serves our legitimate interest in providing effective services and maintaining our business relationship with you.
Cookies
We use cookies on our Site, like many websites do. For details about the specific cookies used through Shopify, please see: https://www.shopify.com/legal/cookies.
Cookies help us operate and improve our Site and Services (e.g., remembering your preferences), perform analytics, and better understand user interactions (in our legitimate interest to manage and optimize the Services). Third-party cookies may also be used to tailor services, ads, and product recommendations.
Most browsers accept cookies by default, but you can usually adjust your browser to reject or remove them. Note that doing so may affect your experience and some features may not function properly. Blocking cookies may not fully prevent information sharing with third parties such as advertising partners.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, as described in this Privacy Policy. These include:
Vendors or service providers acting on our behalf (e.g., IT support, payment processors, analytics, customer service, fulfillment).
Business and marketing partners, including Shopify, to provide services and target ads.
When you direct or consent to disclosure (e.g., social media integrations or product delivery).
Within our corporate group, to manage business operations.
In connection with business transactions (e.g., mergers, bankruptcies), legal obligations, enforcing service terms, or protecting our rights and Services.
In the past 12 months, we have disclosed the following categories of personal and sensitive information (marked with *) for the purposes outlined in How We Collect and Use Your Personal Information and How We Disclose Personal Information:
Category
Recipients
Identifiers (e.g., contact info, account/order details)
Service providers, marketing partners, affiliates
Commercial information (e.g., purchase/order records, customer support)
Same as above
Internet activity/Usage Data
Same as above
We do not use or disclose sensitive personal information to infer characteristics about you.
Selling and Sharing of Personal Information
In the past 12 months, we may have sold or shared personal information (as defined under applicable laws) for marketing purposes:
Personal Information Category
Recipients
Identifiers
Business and marketing partners
Commercial information
Business and marketing partners
Internet activity
Business and marketing partners
User-Generated Content
Our Services may allow you to post product reviews or other user-generated content. Anything submitted to public areas will be accessible to anyone.
We cannot control who accesses this content or how its used and are not responsible for its privacy or security. Share responsibly.
Third-Party Sites and Links
Our Site may contain links to third-party websites. If you follow these links, review the third party's privacy and security policies. We are not responsible for such websites or their content, practices, or data accuracy. Sharing content on third-party platforms may be visible to others and subject to those platforms policies. Inclusion of these links does not imply endorsement.
Security and Retention of Your Information
No security measure is perfect. We cannot guarantee perfect security. Do not use unsecure channels to send sensitive data.
We retain personal information based on factors like account status, service provision, legal obligations, and dispute resolution.
Your Rights and Choices
Depending on where you live, you may have the following rights:
Right to Access/Know Request access to the personal data we hold about you.
Right to Deletion Request we delete your personal data.
Right to Correction Request correction of inaccurate data.
Right to Portability Receive a copy of your data and/or request transfer.
Right to Opt-Out of Sale/Sharing/Targeted Ads Request we not sell or share your data for targeted advertising.
Right to Limit Use of Sensitive Data Limit use of sensitive data to service provision.
Right to Restrict Processing Request we limit data processing.
Right to Withdraw Consent Withdraw any previously given consent.
Right to Appeal Appeal a decision if we deny your request.
Manage Communication Preferences Opt out of marketing emails via unsubscribe link (transactional emails may still be sent).