Return Policy
🛍️ Refund Policy & Return Policy
Thank you for shopping at TraviaBag®. We take pride in the quality of our backpacks and travel gear, and customer satisfaction is our highest priority. Below is our return policy:
📦 1. Return Policy
1.1 Outlined Return Policy:
📅 You have 30 days from the date of purchase to return your product.
🧼 The product must be in the same condition as when received and must not be damaged in any way.
📦 The product must be in its original packaging with all accessories and documentation.
🔍 Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue.
1.2 🔁 Exchanges:
🚚 The quickest way to get the item you want is to return your current item and place a new order once the return is approved.
😊 Need help? Reach out to our Customer Happiness team:
hellotraviabag.store@gmail.com
1.3 💸 Return Costs:
🚚 Return shipping costs, VAT, and customs fees are the customer's responsibility.
🛡️ We recommend using a trackable shipping service or purchasing shipping insurance.
📦 2. How to Return Your Order
2.1 📦 Pack Your Order: Please ensure all items are securely packed in the original packaging with all tags included.
❌ We do not accept used products for return.
2.2 📝 Return Steps:
📧 Email us at
hellotraviabag.store@gmail.com
with the reason for your return.
📌 Subject Line: Return: [Your Order Number].
📄 Download the return form and include it in your package.
📦 Send your package to: Rua da Paz, n212, 4795-097, Santo Tirso, Portugal.
🔁 Once shipped, send your tracking number to
hellotraviabag.store@gmail.com
.
2.3 💳 Refunds:
🔍 Once we receive and inspect your return, we will initiate a refund to your original payment method.
🕐 You will receive the credit within approximately 15 days, depending on your bank issuer's policies.
📩 If more than 15 business days pass after approval and you havent received your refund, please contact us.